Shipping policy

ECHELON SYSTEMS (Reg. No. 2025/814847/07) is committed to delivering your order as quickly and securely as possible.

1. Processing Time: Orders are processed within 1–3 business days after payment confirmation.
2. Shipping Times: Estimated delivery is 3–5 business days. Tracking info sent once dispatched.
3. Shipping Costs: Calculated at checkout based on location and order weight.
4. Tracking: You'll receive a tracking number by email once your order ships.
5. Delays: We are not responsible for delays caused by customs, weather, or courier issues.
6. Lost/Damaged Parcels: Contact us within 7 days of expected delivery if there's an issue.
7. Contact: 12 Cactus Lane, Sydenham, Durban, KwaZulu-Natal, 4091, South Africa.