Shipping Policy

ECHELON SYSTEMS (Reg. No. 2025/814847/07) is committed to delivering your order as quickly and securely as possible.

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

2. Shipping Times

Delivery times vary depending on your location and the supplier. Estimated delivery is typically 7–21 business days. You will receive tracking information once your order has been dispatched.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.

4. Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this to monitor your delivery status.

5. Delays

Echelon Systems is not responsible for delays caused by customs, weather, or courier issues beyond our control.

6. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we will assist you.

7. Contact Us

ECHELON SYSTEMS
12 Cactus Lane, Sydenham, Durban, KwaZulu-Natal, 4091
South Africa