Shipping Policy

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or South African public holidays are processed on the next business day.

2. Delivery Times

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight. The exact shipping fee will be displayed before you complete your purchase.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. Use this to monitor your delivery through the courier's tracking portal.

5. Delays

We are not responsible for delays caused by courier services, adverse weather conditions, or other circumstances beyond our control. Delivery estimates are not guaranteed but reflect typical transit times.

6. Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will investigate with the courier and resolve the issue as quickly as possible.