Refund Policy

ECHELON SYSTEMS (Reg. No. 2025/814847/07) wants you to be completely satisfied with your purchase.

1. Returns

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items

Certain items cannot be returned, including opened software, downloadable products, and items marked as final sale.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

4. Exchanges

We replace items only if they are defective or damaged. To request an exchange, contact us with proof of damage.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

6. Contact Us

ECHELON SYSTEMS
12 Cactus Lane, Sydenham, Durban, KwaZulu-Natal, 4091
South Africa